Shipping policy

Australia-wide shipping

We currently ship orders throughout Australia.

Shipping options and costs are calculated at checkout based on your delivery address, the size and weight of your order, and the available Australia Post delivery services.

Where available, customers may be able to choose between:

Australia Post Parcel Post
Australia Post Express Post

Delivery charges are shown before you complete your purchase.

Free shipping

Orders with a product value of $150 or more qualify for free standard shipping within Australia.

Unless otherwise stated:

the $150 threshold is calculated after discounts;
free shipping applies to standard delivery only;
Express Post upgrades may incur an additional charge; and
the offer may not apply to unusually large, bulky or special-delivery orders.

Pre-orders

Some Perspective Games products are available for pre-order before manufacturing has been completed.

For our initial Perspective launch:

Production is currently planned to commence in November 2026, with delivery of pre-orders anticipated during December 2026 and January 2027.

These dates are estimates and may change due to manufacturing, international freight, customs, carrier delays or other circumstances outside our reasonable control.

We’ll keep customers updated if there is a material change to the expected delivery timeframe.

If your order contains both pre-order and in-stock products, we may hold the order and ship everything together once the pre-order products become available. Where separate shipping is available or required, additional shipping charges may apply.

Order processing

For products that are already in stock, we aim to prepare and dispatch orders as soon as reasonably practicable.

During launches, promotions and busy periods, processing may take a little longer.

You will receive a confirmation email when your order has been received and a further notification when your order has been dispatched.

Tracking

Where tracking is available, your dispatch email will include your Australia Post tracking information.

Tracking information may take a short period to update after your parcel has been collected or lodged.

Delivery timeframes

Delivery estimates displayed at checkout or provided by Australia Post are estimates only.

Actual delivery times may vary depending on:

your location;
Australia Post delivery networks;
public holidays;
severe weather;
peak shopping periods;
manufacturing or freight delays; and
circumstances outside our reasonable control.

Delivery address

Please check your delivery address carefully before completing your order.

If you realise an address is incorrect, contact us as soon as possible at:

sales@perspectivegames.com.au

We will do our best to update the address before dispatch, but we cannot guarantee changes once an order has entered the fulfilment process.

If a parcel is returned because an incorrect or incomplete address was provided, reasonable redelivery charges may apply.

Lost or delayed parcels

If your tracking information indicates that your parcel has been significantly delayed or may be lost, please contact us and we will assist with investigating the delivery.

Where a product is not delivered within an agreed or reasonable timeframe, your rights under the Australian Consumer Law continue to apply.

Damaged parcels

If your order arrives damaged, please contact us as soon as practicable at:

sales@perspectivegames.com.au

Please include:

your order number;
a description of the issue; and
photographs of the parcel and damaged product where possible.

We will work with you to provide an appropriate solution in accordance with our Refund and Returns Policy and the Australian Consumer Law.

Limited editions and collectibles

Limited-edition and collectible products, including Founding Member Collector’s Editions and individually numbered coins, will be packed with additional care.

Where a collectible has an individually allocated number, replacement with the same number may not be possible if the item is lost or damaged.